Privacy Policy

What We Collect

When you order we collect the details needed to fulfil it: your name, email, phone number, delivery address and order history. When you browse, standard technical data (device type, pages visited) may be collected via cookies to keep the site working and improve it. For age verification we may pass your name, address and date of birth to a verification provider — used solely to confirm you are 18 or over.

How We Use It

• To fulfil orders — processing payment, dispatching parcels, sending order and tracking emails (contract).
• To meet legal duties — age verification and record-keeping required of nicotine retailers (legal obligation).
• To help you — responding to enquiries, returns and complaints (legitimate interest).
• Marketing — only if you opt in to the newsletter; unsubscribe anytime with one click.

Sharing & Storage

We share data only with the services that make the shop run: payment processors, delivery carriers, age-verification providers and our hosting platform. We never sell personal data. Order records are kept as long as tax and consumer law require, then deleted.

Cookies

We use essential cookies (cart, age-gate memory) and basic analytics. You can clear or block cookies in your browser at any time; essential features like the basket may stop working without them.

Your Rights

Under UK GDPR you can request access to, correction of, or deletion of your data, object to processing, and withdraw marketing consent at any time — email hello@icevape.co.uk. If you're unhappy with how we handle data you can complain to the ICO at ico.org.uk.