We're Here to Help
Contact Ice Vape
Questions about an order, a product, or stock? Get in touch — we reply within one working day.
Contact Ice Vape: Ways to Reach Us
✉️ Email: hello@icevape.co.uk
Replies within 1 working day, Mon–Fri 9am–5pm.
📦 Order queries: include your order reference (starts with IV-) so we can find it fast.
🏷️ Price match: found a product cheaper at another UK retailer? Send us the link before you order and we'll do our best to match it.
🤝 Wholesale & brands: stockist or brand enquiries welcome by email with "Trade" in the subject.
Send a Message
Answers you may not need to email for
- Vaping FAQs — delivery times, returns, age checks and strengths
- Delivery information — dispatch cut-off, tracking and coverage
- Returns and refunds — the 14 day window and faulty items
- Buying guides — which kit, strength or flavour suits you