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Rated 4.9/5 by our customers — here's how our reviews work and how to leave yours.
Our average customer rating across delivery speed, product quality and service.
Every review comes from a genuine order: after your delivery arrives, we email an invitation to rate your experience. We never write our own reviews, never pay for reviews, and publish critical feedback alongside praise — that's the only way a rating stays worth trusting.
Ordered from us? We'd genuinely love your feedback — good or bad. Reply to your order confirmation email, or send it via the contact page with your order reference. Reviews mentioning specific products help other vapers pick their next kit.
If anything wasn't right, contact us before anything else — a real person reads every message and we resolve most issues (replacements, refunds, missing parcels) within one working day. See our returns policy for the details.