This site sells nicotine products for adults only. You must be 18 or older to enter.
I am under 18 — Exit🔒 UK law requires age verification for nicotine products
We want you to be happy with every order. Here is how returns, refunds and exchanges work at Ice Vape.
You can return most unopened, unused items within 14 days of delivery for a refund. Items must be in their original, sealed packaging.
For health and safety reasons, e-liquids, prefilled pods, coils and nicotine pouches cannot be returned once the seal is broken, unless they are faulty.
If an item arrives faulty or damaged, contact us within 30 days and we will arrange a replacement or full refund, including any return postage.
Email us via the contact page with your order number and reason for return. Refunds are processed to your original payment method within 5–7 working days of us receiving the item.